Privacy Policy

Last updated: January 19, 2026

Rhemex Labs is a business and services division of Rhemex Consultants LLC ("we," "us," or "the Company"). This Privacy Policy describes how we collect, use, process, and protect your information when you engage our marketing agency, AI implementation, and training services.

By engaging our services or using our website, you agree to the practices described in this policy.

1. Information We Collect

To provide our "Marketing Engineering" services, we need access to deeper information than a traditional software provider.

1.1. Your Business Information (Knowledge Base)

To train your AI Agents and design your websites, we collect:

Operating manuals, price lists, sales scripts, and internal policies.
Access credentials for your platforms (if they are not integrated into Rhemex Suite).
Conversation histories with your customers (for auditing and improving AI).

1.2. Data of your End Customers

When running reactivation campaigns or managing your CRM:

We act as Data Processors for the customer databases you provide to us.
You retain full ownership and legal responsibility as Data Controllers for this data.

2. Use of Information and AI Training

2.1. Provision of Services

Utilizamos su información para:

Configure and develop your website ("Neural Web").
Train AI models (Chatbots/Agents) tailored to your business.
Run marketing and automation campaigns.

2.2. Artificial Intelligence and LLMs (Language Models)

You acknowledge and agree that to provide our services, we use third-party technologies (such as OpenAI, Anthropic, GoHighLevel AI).

Confidentiality: Your business-specific data (pricing, trade secrets) is used exclusively to configure your AI instance. We do not share your trade secrets to train public or competitor models.
Processing: Texts entered in AI chats are processed by these providers to generate responses.

3. Disclosure to Third Parties

We do not sell your data. We only share information with infrastructure providers necessary to deliver the service.

Rhemex Suite: The platform where your digital assets are hosted.
AI Providers: (e.g., OpenAI) for natural language processing.
Payment Gateways: (Stripe) for collecting our fees.

3.1. Strict Compliance with SMS Privacy (A2P 10DLC)

Critical Clause: Your phone number information and your customers' consent to receive SMS messages will never be shared, sold, or given to third parties or affiliates for marketing purposes. This is a zero-tolerance policy to comply with U.S. telecommunications regulations.

4. International Data Transfer

Rhemex Consultants LLC operates from New Mexico, USA. If you contract our services from Mexico, Brazil, or any other Latin American country:

You authorize the transfer and processing of your corporate data on servers located in the United States.
We are committed to processing this data with security standards equivalent to or exceeding those required by local laws (such as the LGPD in Brazil).

5. Security and Confidentiality

We implement technical and organizational security measures to protect your "Digital Assets".

Restricted access: Only certified Rhemex Labs personnel have access to your bot's settings and database.
Non-Disclosure Agreements (NDAs): All our staff and contractors sign non-disclosure agreements.

6. Your Rights

You have the right to:

Request a copy of the Knowledge Base we've created for your AI.
Request the deletion of your data from our servers upon termination of the contract (subject to legal retention periods).
Revoke access to your Rhemex Suite accounts at any time.

7. Changes to this Policy

We may update this policy to reflect changes in our AI technology or legal requirements. We will notify you of material changes via the email address associated with your account.